Agreement to these Terms
These Terms of Service ("Terms") form a binding agreement between you (whether personally or on behalf of an entity, "you") and Findrio, s. r. o., with registered office at Dubová 1399, 900 42 Miloslavov, Slovak Republic ("Findrio", "we"), governing your access to and use of https://findrio.com, app.findrio.com, and any related product surface (collectively, the "Services"). Contact: legal@findrio.com.
By accessing the Services you confirm you have read, understood, and agree to be bound by these Terms. If you do not agree, you must stop using the Services immediately.
The Services are intended for users aged 18 or older acting in a business capacity. By creating an account you confirm you meet this requirement.
Our Services
The Services provide AI-search visibility analytics — tracking how brands appear in answers generated by AI engines, helping you publish the pages those engines cite, and reporting on share of voice across languages and markets.
The Services are not designed for, and may not be used to comply with, industry-specific regulations such as HIPAA, FISMA, or GLBA. Users subject to such regulations must not use the Services to process data falling within their scope.
Intellectual property
Findrio owns or licenses everything that makes the Services work — code, designs, copy, branding, and the data we generate. You receive a limited, revocable licence to use them.
Our intellectual property
Findrio owns or holds licences to all intellectual property rights in the Services, including source code, databases, designs, audio, video, graphics, trademarks, service marks, and logos (collectively, the "Content" and "Marks"). The Content and Marks are protected by copyright, trademark, and other intellectual-property laws of the Slovak Republic, the European Union, and applicable international treaties.
The Content and Marks are provided "as is" for your internal business use only. No part of the Services may be copied, reproduced, republished, uploaded, posted, displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for commercial purposes without our prior written permission.
Your use of the Services
Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable licence to access the Services and to download or print Content to which you have properly gained access, solely for your internal business purposes.
Any breach of these intellectual-property provisions constitutes a material breach and terminates your right to use the Services immediately.
Your submissions
When you send us questions, feedback, ideas, or other suggestions about the Services ("Submissions"), you grant Findrio a perpetual, irrevocable, royalty-free licence to use them for any lawful purpose. You warrant that Submissions are original to you, do not infringe third-party rights, and are not confidential.
Your representations
By using the Services you represent and warrant that:
All registration information you provide is accurate, current, and complete, and you will keep it that way.
You have the legal capacity to agree to these Terms, you are not a minor under the law of your jurisdiction, and you will not use the Services through automated or non-human means except for legitimate API integrations we authorise.
Your use of the Services will not violate any applicable law or regulation.
Accounts
You must register to use most of the Services. You are responsible for keeping your credentials confidential and for any activity carried out under your account. Notify us immediately if you suspect unauthorised access.
Findrio reserves the right to remove, reclaim, or change a workspace name or username that is inappropriate, deceptive, or that infringes third-party rights.
Purchases and payment
We accept payment by major credit and debit cards through our PCI-DSS-certified payment processor. You must provide current, accurate billing details and keep them updated.
All prices are quoted in Euros (EUR) unless stated otherwise and are exclusive of applicable VAT, which is added at the rate applicable in your country. You authorise us, and our processor, to charge the payment method you select for all amounts due.
We may correct pricing errors or refuse an order at our discretion, even after payment has been received. Refunds for our error will be issued to the original payment method.
Subscriptions
Billing and renewal
Your subscription continues and renews automatically at the end of each billing cycle until cancelled. You authorise us to charge your payment method on a recurring basis at the then-current price. Billing cycle length depends on the plan you chose.
Cancellation
You can cancel at any time inside your account settings. Cancellation takes effect at the end of the current paid term — we do not pro-rate refunds for unused time. If you have questions, email legal@findrio.com.
Fee changes
We may change subscription fees from time to time. Price changes will be communicated at least 30 days before they take effect and will apply only from the start of the next billing cycle. Your continued use of the Services after the new price takes effect constitutes acceptance.
Prohibited activities
You may use the Services only for the purposes we make them available for. In particular, you agree not to:
Systematically retrieve data to build collections, compilations, or derivative databases without our written permission; or use the Services to compete with us.
Circumvent, disable, or interfere with security features, rate limits, or measures designed to restrict access.
Upload or transmit viruses, malware, or any code intended to disrupt, damage, or gain unauthorised access to the Services, other users, or our infrastructure.
Use automated systems (bots, scrapers, crawlers) to access the Services outside the rate limits we publish, or to mass-create accounts. Use the Services in any way that violates applicable law or third-party rights.
User contributions
Where the Services let you upload prompts, comparison data, or other materials ("Contributions"), you retain ownership of those Contributions. You grant Findrio a worldwide, non-exclusive, royalty-free licence to store and process them solely to provide the Services to you.
You warrant that Contributions do not infringe third-party rights and do not contain content that is unlawful, defamatory, obscene, or otherwise objectionable. We may remove Contributions that violate these Terms or applicable law.
Third-party websites and content
The Services may contain links to third-party websites and content we do not control. We are not responsible for the accuracy, legality, or privacy practices of any third-party site or content, and inclusion does not imply endorsement.
When you leave the Services to access a third-party site or install third-party content, these Terms no longer apply. Review the applicable terms and policies of any third-party service before using it.
Services management
We reserve the right — but not the obligation — to monitor the Services for breaches of these Terms, take appropriate legal action against anyone violating the Terms, refuse or restrict access to the Services, and remove Contributions that we determine are unlawful, abusive, or burden our infrastructure.
Privacy
Your privacy is important to us. The Privacy Policy describes what personal data we collect and how we process it, and is incorporated into these Terms by reference. By using the Services you agree to be bound by the Privacy Policy.
Term and termination
These Terms remain in force while you use the Services. We may suspend or terminate your access at any time, in our sole discretion and without prior notice, if you breach these Terms or applicable law.
If we terminate your account, you may not re-register under your name, a false name, or someone else's name. We reserve the right to pursue all available legal remedies, including civil, criminal, and injunctive relief.
Modifications and interruptions
We may change, suspend, or discontinue any part of the Services at any time. We will give reasonable notice of material changes that affect your use, where practical. We are not liable for any loss arising from a modification, suspension, or discontinuance.
We cannot guarantee that the Services will be available without interruption. We may experience hardware, software, or other problems that require maintenance or cause downtime.
Governing law
These Terms are governed by and construed in accordance with the laws of the Slovak Republic. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
If your habitual residence is in the European Union and you act as a consumer, you retain the additional protections of any mandatory provisions of the law of your country of residence. Both parties submit to the non-exclusive jurisdiction of the Mestský súd Bratislava III, registered in oddiel Sro, vložka č. 197564/B.
Dispute resolution
We prefer to resolve disputes informally where possible. The following process applies before either party brings a claim before a court.
Informal negotiation
Both parties agree to attempt informal negotiation of any dispute for at least 30 days from the date of written notice from one party to the other before initiating any legal proceeding.
Courts
Unresolved disputes will be brought before the Mestský súd Bratislava III, registered in oddiel Sro, vložka č. 197564/B. EU consumers may also bring proceedings in the courts of their habitual residence.
Exceptions
The informal-negotiation requirement does not apply to disputes about the validity or enforcement of intellectual-property rights, or to claims for injunctive relief.
Disclaimer
The Services are provided "as is" and "as available". To the fullest extent permitted by law, Findrio disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that the Services will be uninterrupted, error-free, or that any specific result will be achieved.
Limitation of liability
To the maximum extent permitted by law, Findrio and its directors, employees, and agents will not be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profits, lost revenue, or loss of data, arising out of or relating to the Services.
Our total aggregate liability to you for any cause whatsoever will be limited to the amount you paid to Findrio in the six (6) months preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law.
Indemnification
You agree to defend, indemnify, and hold harmless Findrio, its directors, employees, and agents from any loss, damage, liability, or claim — including reasonable legal fees — arising from your use of the Services, your breach of these Terms, your violation of any third-party rights, or any harmful act towards another user.
Electronic communications and signatures
You consent to receive communications from us electronically, including notices, agreements, and disclosures sent by email or made available through the Services. You agree that electronic communications and signatures satisfy any legal requirement that such communications be in writing.
Miscellaneous
These Terms and any policies we post represent the entire agreement between you and Findrio relating to the Services. Our failure to enforce any provision is not a waiver of that provision. If any provision is held unenforceable, the remaining provisions will continue in full force.
There is no joint venture, partnership, employment, or agency relationship between you and Findrio. We may assign our rights and obligations under these Terms to any party at any time. You waive any defences based on the electronic form of these Terms.
Contact
For questions about these Terms, write to Findrio, s. r. o., Dubová 1399, 900 42 Miloslavov, Slovak Republic, or email legal@findrio.com.
Questions about this policy?
Reach our legal team directly. We respond to GDPR requests within 30 days.
- Entity
- Findrio, s. r. o.
- IČO: 57 497 168 · DIČ: 2122793794
- Registered office
- Dubová 1399, 900 42 Miloslavov
- Slovak Republic
- legal@findrio.com